Enterprise Service Design & Delivery Lead

Date Posted:

2026-11-02



Country:

Poland



Location:

PL-18-RZESZOW-120 B05 ~ Ul Hetmanska 120 ~ BLDG B05



Position Role Type:

Unspecified

About the Role

Are you passionate about reimagining complex enterprise ecosystems and translating strategic vision into seamless human experiences?

As our Enterprise Service Design & Delivery Lead, you will champion enterprise-wide service design across cross-functional domains. In this high-impact, strategic role, you will apply systems thinking and modern design methodologies to orchestrate scalable, end-to-end services that unlock measurable business value and elevate customer and employee experiences.

By bridging the gap between business strategy, underlying technology, and user needs, you will define future-state operating models, streamline wing-to-wing value streams, and accelerate digital innovation across our global organization.

What You Will Do

• Orchestrate cross-functional squads to research, design, and deliver scalable enterprise services from concept to implementation.

• Facilitate the creation of holistic customer/employee journey maps, service blueprints, detailed workflows, and wing-to-wing value streams.

• Partner closely with Global Process Owners, Enterprise Architects, Product Managers, and Service Owners to align organizational goals with service delivery.

• Uncover high-impact opportunities for process standardization, automation, digital workflows, and AI integration.

• Develop strategic service roadmaps and maturity frameworks while ensuring design standards, governance models, and best practices are adopted consistently across the enterprise.

What We Are Looking For

• Education: Bachelor’s degree in Business, Information Technology, Engineering, Service/Interaction Design, or a related discipline.

• Experience: 10+ years of proven expertise in enterprise service design, large-scale digital transformation, process architecture, or customer/employee experience.

• Core Competencies:

  • Deep mastery of Systems Thinking, service blueprinting, value stream mapping, and target operating model design.

  • Demonstrated ability to navigate matrixed enterprise organizations and lead through influence without formal authority.

  • Exceptional facilitation and executive presentation skills with the ability to build consensus across senior leadership teams.

• Platform & Methodological Exposure:

  • Practical understanding of Enterprise Service Management platforms—especially ServiceNow.

  • Strong foundation in modern delivery and governance frameworks (ITIL, Agile / SAFe, Human-Centered Design).

  • Experience identifying and applying digital workflow automation and AI-driven solutions.

• Travel Flexibility: Willingness and availability to travel domestically and internationally as required by business needs and project delivery.

What We Offer

• A long-term, direct employment contract with our organization from day one.

• An attractive quarterly bonus scheme tied directly to your business and individual achievements.

• We care about your financial future—we fully finance your Employee Pension Plan contributions (Pracowniczy Program Emerytalny).

• Full financial support for higher education programs and degrees through our company-sponsored Scholar Program, eligible from your very first day on the job.

• An uncompromising focus on employee health, safety, and operational well-being.

• A corporate environment firmly anchored in our Code of Ethics, championing fair practices, integrity, and mutual respect in everything we do.

• Opportunity to drive high-visibility enterprise transformations while working out of our facility in Rzeszów

Zakres wynagrodzenia dla tego stanowiska wynosi 13 750,0 PLN – 27 500,0 PLN. Podany zakres jest szacunkową wartością reprezentatywną obejmującą różne poziomy doświadczenia tym stanowisku. Przy ustaleniu wysokości wynagrodzenia RTX bierze pod uwagę m. in. zakres roli, poziom odpowiedzialności, doświadczenie zawodowe kandydata, lokalizację, wykształcenie, ukończone szkolenia oraz kluczowe kompetencje kandydata.
Poza ustawowymi świadczeniami, RTX oferuje szeroki pakiet benefitów i nagród mających na celu wspieranie dobrego samopoczucia, rozwoju i sukcesów naszych pracowników. Pracownicy mogą korzystać z programów takich jak program pomocy pracownikom, dofinansowanie do studiów, świadczenia emerytalne w ramach naszych planów emerytalnych, program motywacyjny oraz program uznania pracowników, który nagradza dobre wyniki.
Wynagrodzenie premiowe zależą od kilku czynników, w tym od wyników: indywidualnych, jednostki biznesowej oraz firmy. Zakres dostępnych benefitów może różnić się w zależności od poziomu stanowiska w strukturze organizacji oraz tego, czy stanowisko jest objęte układem zbiorowym pracy.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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