Senior Business Operations Specialist

Senior Business Operations Specialist

Company:

Boeing India Private Limited

Overview:

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

Technology for today and tomorrow:

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

The BGES (Boeing Global Enterprise Services) Business Operations Specialist will be responsible to support the Global Workplace Strategy & Operations team by driving operational excellence, enabling safe and efficient workplace services, and ensuring consistent execution of business processes across India region. The role is a key connector between cross‑functional partners, site operations, sustainability programs, and all leadership initiatives.

The Business Operations Specialist , will assist in the development and integration of programs, plans, strategies and processes to meet business goals such as sourcing strategy, cost imperatives, deployment analysis and impact mitigation. Will coordinate with various teams and leads to collect data, analyze the data and support development of business cases and performance analytics to meet long range business goals. Coordinates the commitments with internal and external organizations to fulfill strategies where BGES plays either a supporting or leading role. Identifies risk and opportunity potential, develops mitigation planning and refines the business case. Collects, organizes and provides data according to established processes within the management system to maintain status of programs, customer and supplier commitments and compliance. Ensures follow up action for issue resolution. Provides coaching and guidance to less experienced personnel.

Position Responsibilities:

1. Operational Excellence & Process Improvement

• Support implementation of the BGES Operating Model focused on cost‑effective operations, people & leadership, and service excellence
• Program manages the operational excellence projects for the region
• Coordinate PMBP/CI workshops, problem‑solving sessions, and performance reviews as and when applicable

2. Business Performance & Governance

• Maintain Tiered scorecards, operational dashboards, and service performance metrics associated with BGES service delivery and governance routines.
• Responsible and accountable for global reporting
• Assist in value engineering initiatives and cost‑driver analysis to meet BGES Enterprise Operational Excellence (EOE) priorities.
• Track risks, mitigation plans, and project actions for site and enterprise programs (as seen in BGES India project governance templates).

3. Cross‑Functional Collaboration

• Partner with HR, Finance, GREF, PMCM, IT Ops, ISC, Ethics, GSA, and business units to ensure aligned service delivery and project execution.
• Responsible to manage the operating rhythms for the region and cross functional governance including tier 5 reporting
• Support stakeholder communication and engagement across regions and service lines

4. Program & Project Support

• Assist with planning, tracking, and reporting for operational programs, transition plans, walkthroughs, and readiness activities across Boeing sites.
• Coordinate cross‑regional efforts including sustainability initiatives, energy‑tracking activities, Green Team engagement, and compliance reporting (EED, MEES, renewable energy milestones).

5. Workplace Strategy & Site Operations Support

• Provide structured business support for day‑to‑day site operational needs including onboarding, services coordination, and vendor alignment.
• Contribute to global workplace strategy execution by capturing requirements, supporting major projects, and ensuring alignment to business priorities.
• Works with the manager to develop people engagement plans

6. Communication & Reporting

• Prepare leadership updates, governance decks, and operational summaries for monthly BGES councils and governance meetings such as:
• Provide structured communication to stakeholders during transitions, audits, readiness reviews, and implementation cycles.

Basic Qualifications (Required Skills/Experience):

• Strong analytical and problem‑solving skills; ability to interpret operational and financial data.
• Experience in Lean, Kaizen, PMBP, or continuous improvement tools (preferred).
• Excellent cross‑functional communication and stakeholder management.
• Ability to work in a fast‑paced, multi‑region operational environment.
• High proficiency in MS365 tools (Excel, Power BI, SharePoint, PowerPoint).
• Understanding of workplace services, facilities operations, or sustainability programs is a plus.
• Knowledge of management of ServiceNow working with IT development teams

Preferred Qualifications (Desired Skills/Experience):

• Builds Positive Relationships

Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of work goals. Builds rapport and trust among stakeholders and leverages the organization's dynamics to promote program goals by focusing on a shared vision.

• Business Acumen

Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations. Applies this information in a way that contributes to the organizations strategic plan and bottom line.

• Digital Literacy

Initiates process improvements that are enabled and supported by technology. Understands that technology and process functionality has an interconnected relationship and that each helps transform the other.

• Global Perspective

Develops and incorporates an understanding of the competitive global business environment as well as an awareness of economic, social, and political trends that impact the organization's global strategy

• Project Management

The ability to achieve desired outcomes on projects, on-time and within budget. Ability to define the project, design and plan the project, and manage the project team. Ability to control and deliver project deliverables, project accounting and appraisal, and optimize the contribution of the people involved.

Technical Competencies

• Systems Thinking

Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.

• Postgraduate from a grade A business school
• Lean six sigma practioner (will be added advantage)
• Change mgmt. specialist (will be added advantage)
• MCR from CoreNet Global US
• Operational Excellence practitioner

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Relocation:

This position does offer relocation within INDIA.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (India)