Customer Order and Fulfillment Specialist

Job Description Summary

Job Description

Working at our Grand Rapids Facility
For more than 15 years our manufacturing facilities in Grand Rapids have helped fuel the growth and success of GE Aerospace. We’re producing high quality electronics and avionics parts and equipment to exacting standards. This includes Avionics Computing Systems, Mission Systems, Navigation and Guidance Systems, and Vehicle Health & Data Management products. We’re the career home for union and non-union employees who seek purpose and challenge in their careers – people just like you.

Role Overview

The Customer Order and Fulfillment Specialist will drive execution across the order lifecycle, improve responsiveness, and help achieve strong outcomes in safety, quality, delivery, and cost through disciplined daily management and customer-focused problem solving. This role will be responsible for entering complex customer orders into an ERP system, maintaining and updating sales orders to ensure alignment with customer purchase orders, and retrieving purchase orders from customer portals to support accurate and timely processing.

Roles and Responsibilities

• Enter complex customer orders into the ERP system with a high degree of accuracy and attention to detail.
• Review, maintain, and update sales orders to ensure alignment with customer purchase orders and contract requirements.
• Pull and verify customer purchase orders from customer portals to support timely and accurate order processing.
• Monitor orders monthly to proactively address issues that may impact quality, delivery, or customer satisfaction.
• Partner with cross-functional teams, including order fulfillment, contracts, program managers, and shipping, to resolve order-related issues and remove execution roadblocks.
• Coordinate with finance to support invoice release and ensure accurate, timely billing.
• Validate order data, pricing, terms, and required documentation to ensure compliance with internal processes and customer requirements.
• Communicate clearly with internal stakeholders regarding order status, changes, and issue resolution.
• Support continuous improvement by identifying process gaps, improving order management workflows, and helping drive stronger operational performance.
• Maintain accurate records and documentation within ERP systems, customer portals, and other business tools.
• Help ensure strong outcomes in safety, quality, delivery, and cost through disciplined order execution and customer-focused problem solving.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a High School diploma / GED with at least 4 years of experience in Supply Chain, Operations, Customer Service, and/or Manufacturing)

Preferred Qualifications

• Strong attention to detail and accuracy
• Proficiency in ERP systems and order management tools such as Oracle and SAP
• Excellent organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a sense of urgency
• Strong problem-solving and issue-resolution skills
• Effective written and verbal communication skills
• Ability to work cross-functionally and build strong partnerships
• High level of ownership, accountability, and follow-through
• Process-oriented mindset with a focus on continuous improvement

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.

Relocation Assistance Provided: No