Account Specialist, Starlink Enterprise Account Management (Aviation)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

ACCOUNT SPECIALIST, STARLINK ENTERPRISE ACCOUNT MANAGEMENT  (AVIATION)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission.

Our Enterprise team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for channel partner accounts.

RESPONSIBILITIES:

• Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance
• Create and configure customer accounts, service lines, hardware assignments, and billing structures
• Apply pricing, discounts, and terms per the customer’s contracts
• Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
• Track order timelines and flag risks to revenue and activation goals
• Maintain precise records in internal systems and trackers
• Spot friction points and suggest scalable process and system improvements
• Ensure accounts are activated and invoiced on forecasted schedules

BASIC QUALIFICATIONS:

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination

PREFERRED SKILLS AND EXPERIENCE:

• Strong attention to detail for process-driven work
• Skill interpreting contracts, pricing, and billing rules
• Cross-functional collaboration under tight deadlines
• Proficiency in Excel, Salesforce, Smartsheet, or similar tools
• Ability to turn partner feedback into improvements
• Excellent written/verbal communication skills
• Multi-tasking with accuracy and ownership

ADDITIONAL REQUIREMENTS:

• Willingness to travel to customer sites, other SpaceX locations, and events as needed
• Must be available to work extended hours and/or weekends as needed

COMPENSATION AND BENEFITS

Account Specialist/Level I: $82,000.00 - $100,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.