Head of Quality (AGS)

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Summary

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

This role you are expected to lead Quality Assurance across the APAC Aviation Global Services (AGS) network. Based primarily in Singapore, you will oversee quality performance across repair centres in Singapore, Beijing and India, lead a team of Quality Engineers, and ensure operations comply with applicable Part 145 regulatory standards, the Thales Chorus framework, customer requirements and airworthiness obligations.

As a governance partner to Operations, you will work closely with Engineering, Supply Chain, Compliance, Airworthiness and other key stakeholders to drive repair conformity, audit readiness and continuous improvement. This leadership role combines strategic quality oversight with regular engagement with certifying staff, technicians and maintenance teams, and the ability to resolve quality issues in real time while advancing the AGS Aero Excellence agenda across APAC.

Responsibilities

• Lead and manage the local Operational Quality team, ensuring sufficient resources are available to deliver core quality activities.
• Set, monitor and achieve team quality KPIs across Singapore and the wider APAC site network.
• Represent Quality on site steering and leadership committees.
• Ensure regulatory compliance and consistent application of the Thales Chorus reference framework.
• Ensure the quality and conformity of repaired and delivered products.
• Drive improvements in the quality performance of supplier-provided subassemblies.
• Lead internal audits with support from the Operational Quality team.
• Prepare for and support audits and visits by customers, authorities and certification bodies.
• Develop and implement effective action plans to improve internal and external quality performance.
• Provide methodological guidance and lead initiatives that strengthen quality maturity, process deployment, risk identification and problem-solving.
• Lead quality initiatives and contribute actively to continuous improvement projects.
• Collaborate with Quality teams across business units to share best practices and lessons learned.

Requirements

• At least 8–10 years of experience in quality management and auditing.
• Experience as a Quality Manager or Compliance Manager.
• Experience leading and managing a Quality team in a Maintenance, Repair and Overhaul (MRO) environment.
• Proven ability to set and achieve quality KPIs and plan team resources effectively.
• Experience developing quality procedures and processes.
• Auditor or lead auditor, and AS9110C trained with an Approved Compliance Manager status.
• Strong understanding of Part 145 regulatory requirements for approved Maintenance, Repair and Overhaul (MRO) organisations, including operational quality, compliance, audit readiness and airworthiness obligations.
• Demonstrated ability to lead quality and continuous improvement initiatives and work effectively across Operations, Engineering, Supply Chain and other Quality teams.
• Willingness to maintain an active shop-floor presence and engage directly with certifying staff, technicians and maintenance operations.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.