Senior Systems Administrator (R5378)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

We are seeking a highly technical Atlassian Administrator (Cloud) with deep expertise in API integrations and automation to manage and enhance our Atlassian ecosystem. This role focuses on extending Jira and Confluence capabilities through REST APIs, custom automation, marketplace applications, and enterprise system integrations.

The ideal candidate combines strong platform administration experience with hands-on technical expertise in systems integration and advanced reporting.This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

What you'll do:

• Administer and support Atlassian Cloud products (Jira Software, Jira Service Management, and Confluence).
• Design, configure, and optimize workflows, schemes, automation rules, and governance controls.
• Develop and maintain REST API integrations, webhooks, and automation solutions.
• Build and manage integrations with enterprise systems (e.g., DevOps toolchains, CI/CD platforms, identity providers, and collaboration tools).
• Configure, manage, and support marketplace applications.
• Administer Atlassian Access (SSO, SCIM provisioning, and security policies).
• Design advanced dashboards, complex JQL queries, and executive-level reporting solutions.
• Implement and maintain data synchronization strategies between Atlassian and external systems.
• Perform system audits, health checks, and performance monitoring.
• Develop technical documentation, standards, and integration guidelines.
• Support cloud migrations and post-migration optimization initiatives.

Required qualifications:

• 3+ years of Atlassian administration experience.
• Strong hands-on experience with Atlassian Cloud environments.
• Proven experience with Atlassian REST APIs, webhooks and automation frameworks, ScriptRunner (or similar automation tools), and integration with DevOps toolchains.Advanced knowledge of Jira workflows, schemes, permissions, and configurations.
• Experience administering Atlassian Access (SSO, SCIM, and security controls).
• Advanced JQL expertise and dashboard/report development.
• Working knowledge of Agile/Scrum methodologies.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred qualifications:

• Experience writing scripts (Python, Groovy, or similar).
• Experience managing enterprise-scale environments (1,000+ users).
• Familiarity with ITIL, governance, and compliance frameworks.
• Experience with advanced reporting and analytics tools such as:
• Power BI integrations
• Tableau integrations
• Experience integrating Atlassian products with Microsoft Azure services (Azure DevOps, Entra ID, and CI/CD pipelines).

#LC

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.