Healthcare Senior Claims Processor

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

SCA

Job Qualifications:

Skills:

CPT Coding, Healthcare Claims, ICD-10 Procedure Coding System

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

At GDIT, people are our differentiator. We are seeking Healthcare Senior Claims Processors to support day-to-day medical claims operations within a Third-Party Administrator (TPA) environment serving the federally funded, limited-benefit World Trade Center Health Program.

In this role, you will review, analyze, and adjudicate professional, facility, complex, and high-dollar claims in accordance with program guidelines, regulatory requirements, and internal quality standards. You will apply strong critical-thinking skills, provide advanced technical guidance to claims staff, mentor processors, maintain strict confidentiality, mentor peers, participate in audits, and contribute to continuous improvement activities that strengthen overall claims operations performance.

The Senior Claims Processor will also ensure consistent interpretation of claim policies; and support operational readiness, training, and workflow optimization.

Responsibilities:

• Evaluate, process, and adjudicate professional, facility, complex, and high-dollar claims in alignment with program policies and federal guidelines.
• Interpret and apply reimbursement requirements, billing rules, modifiers, benefit limitations, and regulatory guidance.
• Resolve escalated claim issues, variances, exceptions, and discrepancies.
• Provide day-to-day technical expertise to claims processors on complex adjudication scenarios.
• Ensure accuracy, timeliness, and compliance with service-level requirements.
• Help define and maintain claims workflows, operating procedures, escalation paths, and quality controls.
• Translate claims policies and system rules into clear, repeatable processing instructions.
• Recommend operational improvements to increase efficiency, accuracy, and consistency.
• Assist with updates to standard operating procedures when requirements change.
• Support training programs for new and existing claims processors.
• Develop or refine job aids, desk guides, examples, and knowledge-check materials.
• Provide coaching on claims quality, system navigation, and procedural accuracy.
• Identify knowledge gaps and recommend targeted training interventions.
• Participate in claims quality reviews, calibration sessions, and root-cause analysis.
• Document claim decisions clearly and support internal and external audit requests.
• Monitor emerging trends and propose changes to training, processes, or system rules.
• Promote adherence to privacy, data security, federal requirements, and organizational policies.

Requirements:

• Minimum 5 years of hands-on experience processing medical professional and facility claims, including complex and high-dollar claims.
• Strong working knowledge of ICD-10, CPT, HCPCS, revenue codes, and modifiers.
• Understanding of the full claim’s lifecycle: intake, review, adjudication, reimbursement, adjustments, denials/rejections, and escalations.
• Demonstrated experience in interpreting and applying payer policies and federal regulations.
• Experience resolving claim denials, appeals, and complex adjudication questions.
• High accuracy in high-volume environments with strong analytical and problem-solving skills.
• Proficiency with Microsoft Office and claims processing systems.
• Ability to interpret and apply program policies, payer rules, and federal regulations.
• Commitment to ongoing training and staying current on industry standards, technology, and regulatory changes.
• Experience with claim denial resolution and appeals workflows.
• Customer-service mindset with strong analytical and problem-solving skills.

The likely hourly rate for this position is between $18.70 - $25.30. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans