Operations & Service Delivery Lead

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At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organisation where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Role Overview

The Operations and Service Delivery Lead is responsible for leading a broad range of operational and service delivery support functions, including project governance and administration, project cost control, business reporting and resource planning. Reporting to the Manager, Integration and Service Delivery, this role leads a small team of Project Controllers and acts as the key integration point between customers, business stakeholders, project teams, service providers and operational teams.

This is an exciting leadership opportunity to drive operational excellence, improve service delivery outcomes and influence business performance across a complex Defence and Aerospace environment.

Description

• Lead Project Controllers and oversee project governance, scheduling and reporting activities.
• Drive project performance monitoring, forecasting, cost control and portfolio reporting.
• Lead workforce planning, resource allocation and capacity management across projects and operations.
• Provide project and operational analysis to support business planning and decision-making.
• Partner with customers, stakeholders and project teams to ensure successful delivery outcomes.
• Identify and implement continuous improvement initiatives across project control and operational processes

Minimum Qualifications

• Bachelor's degree in Business, Operations Management, Project Management, Engineering, Facilities Management or a related discipline.
• 7+ years' experience in operations, service delivery, project controls, project management or business operations.
• Demonstrated experience managing cross-functional teams and stakeholders.
• Experience in project governance, reporting, planning and performance management.
• Proven leadership experience managing and developing teams.
• Ability to work from our Homebush, NSW site.
• Australian Citizenship and eligibility to obtain a Defence Security Clearance.

Preferred Qualifications

• PMP, PRINCE2, APMP or Agile Project Management certification.
• Lean Six Sigma certification.
• Experience with Planisware, MS Project, SAP, Oracle, SharePoint and Power BI.
• Experience within Defence, Aerospace, Aviation, Engineering or Technology sectors.

Location

• Homebush, NSW.
• Your role may involve occasional national and international travel.

Benefits

• Opportunity to make a considerable impact on Australian defence and security.
• Exciting career paths in a truly global business.
• Access to a generous ADF Reserve Service Policy.
• Wellness subsidy.
• Generous Parental Leave.
• Employee Share Scheme.
• Fitness Passport.
• Insurance Cover.
• ...and more!

Security Requirements

As the Australian Department of Defence is a major client, you must be eligible to obtain a Defence Security Clearance to work in this role. Please be mindful that one of the main requirements to obtain a clearance is Australian Citizenship.

Applications

If this role fits what you are looking for and you believe you have the necessary skills and experience, click 'Apply Now' and attach your resume.

EEO Statement

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available. Contact your recruiter or email CAEcarrieres-Careers@cae.com if needed.

Data Privacy

Privacy Statement | CAE

Read our FY25 Annual Activity and Corporate Social Responsibility Report.

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About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

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Position Type

Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.