Associate Director, Enterprise People Services, India

Date Posted:

2026-11-13



Country:

India



Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli



Position Role Type:

Unspecified

As the Associate Director of HR Shared Services, you will play a pivotal role in shaping and implementing our HR shared services strategy. You will be responsible for developing and leading a high-performing team to deliver best-in-class HR services across various functions, essentially creating these operations from the ground up and redefining excellence.

Responsibilities

1. Leadership and Strategy

· Develop and execute the HR shared services strategy, aligning it with the organization's overall goals and objectives.

· Provide leadership, guidance, and support to the shared services team, fostering a high-performance culture.

· Collaborate with senior management to define service level agreements (SLAs), performance metrics, and KPls for HR shared services operations.

· Lead with vision, shaping a culture of innovation, teamwork, and accountability within the team.

· Optimize shared services processes to improve efficiency, accuracy, and scalability.

· Leverage cutting-edge technology to streamline and elevate shared services processes.

2. Operations Management

· Oversee the end-to-end delivery of HR shared services.

· Drive operational excellence by implementing best practices, process improvements, and automation initiatives.

· Ensure compliance with relevant laws, regulations, and internal policies in all HR shared services activities

3. Stakeholder Management

· Collaborate with internal and external stakeholders within India and across various geographies (e.g., Americas, EMEA, APAC) to understand their requirements. identify opportunities for service.

· Establish and maintain strong relationships with business units and functional leaders, providing proactive support and guidance on shared services matters.

4. Performance Monitoring and Reporting

· Develop and monitor key performance indicators (KP|s) to track the performance of HR shared services.

· Prepare regular reports and presentations for senior management, highlighting operational performance, key achievements, and areas for improvement.

5. Team Development

· Recruit, train, and develop a high-performing HR shared services team, ensuring appropriate staffing levels and skill sets.

· Provide mentoring, coaching, and performance feedback to team members, fostering their professional growth and development.

· Foster a culture of collaboration, continuous learning, and knowledge sharing within the shared services team.

Skills Required

· Proven experience in building and managing HR shared services operations, preferably in a multinational organization.

· Significant demonstrable success in a leadership role, with a preference to where this has included working with an HR offshored service delivery model.

· Lead execution of end-to-end employee lifecycle processes to ensure accuracy, consistency, and compliance

· Ensure alignment of lifecycle processes with regulatory and business requirements

· Ensure integrity and governance of employee data within HR systems (e.g., Workday)

· Produce HR documentation ensuring quality, compliance, and consistency

· Ensure effective document management, retention, and audit readiness across operations

· Drive improvements in data quality, controls, and system utilization

· Demonstrated ability to drive process improvements and operational efficiency.

· Exceptional stakeholder management and relationship-building skills.

· Change agent with experience leading and successfully driving change.

· Strong understanding of HR processes, best practices, and emerging trends, with a focus on service delivery excellence.

· Ensure strong risk and control environment, including identification and escalation of issues

· Drive process optimization, standardization, and automation initiatives across HR Operations

· Lead and support HR audits, ensuring completeness and accuracy of documentation as required

· Stay informed of regulatory changes and ensure operational readiness

· Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.

· Demonstrated ability to collaborate and build strong cross-functional relationships.

· Knowledge of relevant software and technologies used in shared services operations.

· Partner with HR Business Partners, COEs, and business stakeholders to deliver integrated HR operations

· Build strong stakeholder relationships and act as a trusted advisor on HR Operations matters

· Collaborate across regions to ensure consistency and alignment of service delivery

· Engage with vendors and external partners as required

· Analyze operational data to identify trends, risks, and improvement opportunities

· Provide insights and recommendations to support decision-making

Qualification & Experience

· Bachelor’s or master’s degree in business administration, Finance or a related field; Master’s degree in HR preferred

· 15+ years of relevant work experience

Note: Domestic relocation within India will be provided as per local company policies.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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