Customer Delivery Lead, US Customer Delivery Team

Job Description

Job Title: Customer Delivery Lead, US Customer Delivery Team

Working Pattern: Hybrid/Onsite in office 3 days/week

Working location: Indianapolis, IN

Relocation assistance will be provided if applicable

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you’ll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first.

You’ll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it’s your chance to really shine and contribute to one of the world’s most recognized brands and a beacon for engineering excellence.

Position Summary:

The Customer Delivery Lead (CDL) role exists within the Defense Sector as part of the Defense Business Execution organization. As the CDL, you will report to the Head of Customer Delivery, Defense - US and will be responsible for providing aftermarket support for all Defense US engines. This is a critically important role that provides operational support which contributes to $1B in annual shipments for Defense aftermarket service parts. In this role you, will provide aftermarket support and will play a significant role in delivering to their plan for unprecedented growth in their aftermarket portion of the business.

What you will be doing:

• Acting as the primary Rolls-Royce interface to the customers purchasing group
• Providing complete customer service from the entry of external customer order to the delivery of parts and/or services contained within
• Serving as an internal customer advocate, ensuring appropriate actions are taken to meet customer demands (researching material availability, material validity/alternates, and working through supply chain expeditors)
• Managing the open order board, identifying and escalating critical shortages to supply chain managers
• Working directly with the DCMA, our 3PL, and SOW’s to ensure appropriate and timely action on all aftermarket supply support activity
• Reviewing contract compliance and communicating/resolving discrepancies through contract managers
• Consolidating and reporting key internal supply metrics, including order fill rate, material availability, expedites, and arrears

Basic Requirements:

• Associate’s degree with 4+ years of experience in parts logistics OR
• Bachelor’s degree with 2+ years of experience in parts logistics OR
• Master’s degree OR;
• PhD, OR
• In lieu of a degree, 6+ years of experience in parts logistics
• Strong competency in Microsoft Office products to include Excel and Word
• In order to be considered for this opportunity, you must be a US Citizen

Preferred Requirements:

• A degree in Materials and/or Logistics
• Prior experience working in logistics for the Military or in the Aerospace industry
• Proficient in data analysis, reporting, and creating clear, impactful charts and visual presentations to support business decisions
• Previous experience w/repairs, a plus
• SAP experience

Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It’s a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you’re driven to grow, to learn, and to make a lasting difference, this is where you belong.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. We are committed to providing a respectful and non-discriminatory workplace where individuality is valued and everyone can thrive.

Infinite Potential

#CLOLI

#CLOPROF

Job Category

Supply Chain Planning & Control

Job Posting Date

02 Nov 2026; 00:11

Pay Range

Pay ranges for remote employees are based on the state where the employee resides and may vary from the posted range.

$84,351 - $137,071-Annually

Location:

Indianapolis, IN

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.