Courseware Support Technician

Who We Are: 

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness. 

• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. 

• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed. 

What We Have to Offer: 

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance 

• A work environment where all employees are valued, respected and safe 

• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions 

• Recognition, professional development, advancement and having fun! 

This position is contingent on Contract Award.

Summary  

Perform advanced administrative duties requiring a good working knowledge of CAE’s operations and a detailed knowledge of the ISD Department.  Provides overall support to the ISD Manager and department.   

Essential Duties and Responsibilities  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Coordinates with ISD and Configuration and Data Management (C&DM) to prepare and track Training System Change Orders (TSCOs).  

• Performs quality control of TSCO courseware prior to release through established processes. 

• Maintains and updates TSSC databases to track courseware projects including FCIFs, critiques, Quality Change Proposal Requests (QACPs), and other project related data. 

• Prepares monthly agendas, PowerPoint presentations, and extracts data for ICCB/ TSCWG and other meetings as needed.  

• Coordinates and attends monthly ICCB/TSCWG meetings.  

• Coordinates office operations and procedures such as information management, filing systems, supplies, and other administrative services. 

• Composes and prepares meeting minutes, correspondence, reports, and other complex documents. 

• Collects, records, compiles, verifies, tracks and analyzes data and information from multiple sources.  

• Conducts periodic audits of baseline courseware on Learning Management Systems. 

• Coordinates with ISD staff and TMS to schedule Subject Matter Expert (SME) reviews of courseware projects. 

• Maintains and updates SharePoint lists and document libraries to assist in project management. 

• Assists ISD team to proofread and edit material for courseware, ISD documents, and related technical and administrative documents as necessary. 

• Accurately and efficiently performs all duties with minimal supervision to meet standards for cost, schedule, and quality. 

• Other duties as assigned 

Qualifications and Education Requirements  

• High School diploma or equivalent; 2-year degree in administrative field preferred.5-7 years administrative/secretarial experience, with 3-5 years at an advanced executive level 

• Must be proficient in Microsoft Excel, PowerPoint, Access, and Word. 

• Must be able to effectively deliver oral presentations to management and customers 

• Must display excellent written skills 

• Must be able to work independently, with minimal supervision 

• Must be able to work overtime as required.  

• Must be willing to work any shift or day of the week as required. 

• Understanding of military protocols and customs is essential 

• Incumbent must be eligible for DoD Personal Security Clearance. 

• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.  

Security Responsibilities  

Must comply with all company security and data protection / usage policies and procedures.  Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.  All government and proprietary information will be accessed and stored electronically on company provided resources.   

•  Incumbent must be eligible for DoD Personal Security Clearance.  

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.  

Work Environment  

• Work in a regular office environment; communicate via personal computer, telephone and fax. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   

• Must be able to walk and/or climb stairs and ladder into a simulator or airplane cockpit.  

• Must be able to detect odors or hear noises, bangs, etc., or other sounds to detect problems or flaws in the functioning of simulators and its surrounding environment. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.

Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.