Commercial Aftermarket Program Director

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Job Title:

Commercial Aftermarket Program Director

Reporting To:

GVP & GM, Comm Aircraft AM

Work Schedule:

Onsite – Buffalo, NY

Our team in Commercial Aircraft is looking for a Program Director to join their team!

Role Summary
Reporting to the Aftermarket Business Unit Director, the Program Director leads and oversees a portfolio of strategic OEM customer relationships and aftermarket programs, ensuring customer satisfaction, operational excellence, commercial growth, contractual compliance, and financial performance.

This role combines strategic account leadership, business management, cross-functional coordination, and customer engagement to maximize the long-term value of Moog's installed base and aftermarket service offerings. The Program Director serves as the primary business leader for assigned OEM customers, driving revenue growth, profitability, operational performance, and long-term partnership development.

Core Responsibilities

OEM Customer Leadership & Business Growth

• Serve as the owner for assigned strategic OEM customer relationships.
• Develop and execute multi-year customer account strategies aligned with Moog's aftermarket growth objectives.
• Build and maintain strong relationships with customer leadership, program teams, supply chain, and aftermarket organizations.
• Lead business reviews and customer governance meetings.
• Identify and pursue opportunities to expand aftermarket revenue, services, and contractual scope.

Portfolio Leadership & Delivery

• Provide oversight of a portfolio of aftermarket programs and customer commitments.
• Own overall portfolio success including customer satisfaction, operational performance, financial results, and contractual compliance.
• Ensure on-time, on-quality delivery of products and services while balancing customer requirements and business objectives.
• Lead resolution of significant customer escalations, operational challenges, and performance issues.

Commercial & Contract Management

• Develop customer growth strategies in partnership with Sales and Business Development teams.
• Negotiate long-term support agreements, contract amendments, pricing actions, and commercial arrangements.
• Manage contract performance and ensure alignment between customer requirements and business objectives.
• Maintain strong customer satisfaction while driving profitable growth.

Financial Management

• Own the financial performance of assigned portfolios and aftermarket programs.
• In coordination with Finance teams, develop and manage revenue forecasts, operating plans, budgets, and profitability objectives.
• Drive actions to improve margins, cash flow, inventory performance, and overall business results.
• Identify and execute opportunities for cost optimization and value creation.

Cross-Functional Leadership

• Lead and align Engineering, Operations, Supply Chain, Quality, Customer Support, Sales, and Finance teams to achieve customer and business objectives.
• Drive prioritization of resources and decision-making across multiple programs and customer needs.
• Ensure aftermarket support strategies are aligned with overall Business Unit objectives.

Risk & Issue Management

• Identify, prioritize, and mitigate commercial, operational, contractual, supply chain, and customer relationship risks.
• Lead executive-level issue resolution and escalation management.
• Develop and execute recovery plans when performance metrics or customer commitments are at risk.

Compliance & Quality

• Ensure programs adhere to customer requirements, aerospace standards (e.g., AS9100), regulatory requirements, export controls, and corporate policies.
• Promote a culture of operational excellence, quality, and continuous improvement.

Team Leadership & Talent Development

• Build, coach, and retain high-performing program management teams.
• Foster a culture of accountability, customer focus, collaboration, and business ownership.
• Develop organizational capability and succession plans to support long-term growth.

Reporting & Governance

• Provide portfolio status, business performance metrics, risk assessments, and strategic recommendations to senior leadership.
• Lead program and business reviews with customers and internal stakeholders.

A Program Director Will Typically Have the Following

• Bachelor's Degree in a relevant field; Master’s degree or MBA preferred.
• Minimum ten (10) years of aerospace, manufacturing, or industrial business/program leadership experience.
• Minimum five (5) years of customer-facing leadership experience managing strategic accounts, business portfolios, or complex programs.
• Minimum five (3) years of people leadership experience.
• Demonstrated experience owning customer relationships, business performance, contract negotiations, and profitability objectives.
• Aerospace aftermarket experience strongly preferred

How We Care For You:

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency:

Buffalo, NY $170,000.00–$220,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

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