Customer Implementation & Training Specialist (GOLDesp)

Customer Implementation & Training Specialist (GOLDesp)

Company:

Miro United Kingdom

Role Overview

We are seeking an experienced Customer Implementation & Training Specialist to support the deployment, adoption and ongoing use of the GOLDesp maintenance and engineering management system within military aviation environments.

This is a highly customer-facing role combining implementation consultancy, training delivery, business process alignment and sustainment support. The successful candidate will work directly with customer organisations throughout the implementation lifecycle, from requirements gathering and process mapping through to training delivery, user acceptance testing (UAT), go-live support and post-implementation sustainment.

During the first 12 months, approximately 75% of the role will focus on the development and delivery of customer training programmes.

Role Responsibilities

The role requires an individual who is comfortable operating independently at customer facilities, building trusted relationships, solving problems collaboratively and representing the company in front of customer stakeholders.

• Support new customer implementations of the GOLDesp application.
• Gather and analyse customer requirements and operational processes.
• Align customer business processes and maintenance workflows with GOLDesp functionality and best practices.
• Support implementation planning activities in partnership with Project Managers and customer stakeholders.
• Assist customers through User Acceptance Testing (UAT) activities.
• Support customer readiness and transition to operational use.
• Provide on-site support during system deployment and go-live events.

Training Delivery

• Lead the development, preparation and delivery of customer training programmes.
• Deliver instructor-led training to military and civilian users across a variety of functional areas.
• Adapt training content and delivery approaches to meet customer requirements and user experience levels.
• Assess training effectiveness and recommend improvements.
• Act as a trusted subject matter expert during training and implementation activities.

Customer Support & Sustainment

• Support existing customers following implementation.
• Respond to customer tickets, service requests and operational queries.
• Investigate application issues and work with internal teams to support resolution.
• Provide guidance and best-practice advice relating to GOLDesp functionality and business processes.
• Maintain strong customer relationships and support continued customer success.

Customer Engagement

• Work independently on customer sites across the UK and Europe.
• Facilitate workshops, requirements sessions and process reviews.
• Build productive relationships with customer stakeholders at all levels.
• Represent the business professionally in customer-facing situations.
• Identify opportunities to improve customer adoption and utilisation of the solution.

Basic Qualifications (Required Skills/Experience):

The successful candidate will be able to demonstrate:

• Strong knowledge of military aircraft maintenance, engineering and/or support operations.
• Experience supporting documenting and analysing aviation maintenance business processes and workflows.
• Proven experience delivering classroom and on-site training programmes.
• Experience gathering business requirements and translating them into system and process solutions.
• Experience supporting customer implementations, onboarding or software deployments.
• Experience supporting customers during UAT and go-live activities.
• Strong stakeholder engagement and communication skills.
• Ability to organise and manage workload independently.
• Ability to work effectively within project teams whilst operating autonomously on customer sites.
• Is highly customer-focused and service-oriented.
• Can confidently lead customer-facing activities without close supervision.
• Is comfortable facilitating workshops and delivering training to groups of varying sizes.
• Takes ownership of issues and drives them through to resolution.
• Can balance implementation activities with ongoing customer support responsibilities.
• Is adaptable and comfortable working within a dynamic project environment.

Preferred Qualifications (Desired Skills/Experience):

• Extensive experience using and supporting the GOLDesp application.
• Experience working with military aviation operators and support organisations.
• Experience conducting business process mapping and workflow analysis.
• Experience developing training materials, user guides and other learning resources.
• Experience supporting enterprise software applications in operational environments.
• Understanding of software implementation lifecycle and change management principles.
• Project coordination or professional services experience.

Employee Benefits

The Tapestry benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 25 days plus UK public holidays
• Pension Plan with up to 5% employer contribution
• Company paid BUPA Medical Plan
• 4x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives

Travel Requirements

This role requires regular travel to customer locations across the UK and Europe. Candidates should be willing and able to travel for up to 90 days per year, including attendance at customer sites for implementations, training delivery, UAT support and go-live activities.

Relocation

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Work Authorization

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom.

Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

This position requires the ability to obtain a BPSS clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)