NAS Head of Services

Location: Gorgonzola, Italy
Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.
Gorgonzola hosts Navigations Air Systems (NAS) domain. The activity of NAS domain: avionics, navigation and radar systems for civil air traffic and technologies supporting the activities of civilian and military pilots, ATC controllers and technicians of several airlines, air traffic control agencies and Air Force around the world. Italy is the Group’s Competence center for the design, production and delivery of Navigation Aids products and Competence Centre for the delivery of non-Radar Surveillance Products.

Position Summary

The role involves leading the strategic and operational direction of the Navigation & Non-Radar Surveillance Services organization, holding full Service P&L, budget, and business growth accountability.

It spans end-to-end lifecycle service management, including service architecture, field operations, technical support, spares and repairs, training. The position requires managing the project portfolio to meet key financial, quality, and SLA metrics while overseeing bid support, commercial activities, and senior customer escalations.

It demands strong leadership to guide multidisciplinary teams in a matrix structure while ensuring strict compliance with safety, ethics, quality, and export control regulations.

Key Activities

• Lead the Navigation and Non-Radar Surveillance Services organisation, with full accountability for business performance, P&L, customer commitments, operational delivery and long-term development of the Services business.
• Define and implement the Services strategy and operating model, aligned with NAS business objectives, customer requirements and Thales policies.
• Own and deliver the Services P&L, including revenue, margin, cash and profitability targets, defining corrective actions when performance deviates from plan.
• Prepare and manage the annual budget, Multi-Year Budget and forecasts, ensuring consistency between revenues, workload, resources and costs.
• Drive profitable growth of the Services business, developing lifecycle support, maintenance,spares and repairs, training, upgrades, obsolescence management and long-term supportopportunities across the installed base.
• Ensure the end-to-end operational performance of the Services organisation, covering: Service Architecture, ensuring that service solutions, support concepts and lifecyclesupport models are aligned with customer needs, contractual commitments and businessobjectives; Field Services, Installation and Commissioning; Technical Assistance and Corrective Maintenance; Spares and Repairs; Training and Technical Documentation; Installed-base and Lifecycle Support.
• Ensure that customer and contractual commitments are delivered according to agreed cost,quality, schedule and service-level objectives
• Act as the senior escalation point for Services-related customer issues, ensuring appropriate prioritisation, coordination and timely resolution.
• Maintain strong relationships with customers and key stakeholders, representing Services in performance reviews, commercial discussions, negotiations, escalations and strategic lifecycle
• discussions
• Lead, develop and coach the Services organisation, ensuring appropriate staffing, workload allocation, competence development, talent management and effective collaboration across functions and sites.
• Define, monitor and review the main Services operational and financial KPIs, including revenue,margin, cash-in, order intake, backlog, delivery performance, repair turnaround time and service responsiveness
• Coordinate with Sales, Bid Management, Project Management, Product Lines, Engineering, Operations, Supply Chain, Quality and Finance to ensure effective management of the complete Services lifecycle.
• Identify, assess and manage Services risks and opportunities, including their operational, contractual and financial impact, ensuring appropriate mitigation and escalation.
• Ensure compliance with applicable Thales processes, Quality, HSE, Ethics & Compliance, Export Control, contractual and regulatory requirements.

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