Starlink Enterprise Account Manager (Channel Partners)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ENTERPRISE ACCOUNT MANAGER (CHANNEL PARTNERS)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the primary point of contact for Starlink’s growing base of enterprise customers from contract signature through to successful activation and ongoing growth.

This is an individual contributor role responsible for managing large, complex enterprise agreements. Our ideal candidate is a self-starter with a passion for customer success, and unlocking growth for Starlink enterprise customers.

RESPONSIBILITIES:

• Act as the primary point of contact with accounts and fully own your assigned book of business from contract signature through onboarding, day-to-day management, and long-term growth
• Build strong stakeholder relationships, understand their needs, set clear expectations, and identify new revenue opportunities
• Collect customer feedback and work to improve or fix pain points internally to improve Starlink’s products, technology, and processes
• Track readiness, risks, schedules, and payments for your accounts and communicate clearly to hit revenue targets on time
• Become a subject matter expert within the team to help shape strategy for your assigned region and create process or system improvements that help the team scale
• Proactively monitor overall account health, including payments, product performance, support issues, contract compliance, and relationship quality

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ years of experience working with customers to support a technical product/service

PREFERRED SKILLS AND EXPERIENCE:

• Experience managing several complex projects at the same time and delivering them under tight deadlines
• Proven ability to build long-term customer relationships using empathy, good listening, and resilience
• Technical knowledge of Starlink or telecommunications (satellites, ground networks, user terminals, or similar)
• Ability to take complex customer needs and turn them into clear, smart solutions
• Strong business judgment that includes evaluating options and making recommendations that get adopted and succeed
• Excellent written and verbal communication skills, including the ability to negotiate and present clearly at all levels

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites and meetings

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.