Key Account Manager (Aerospace)

Location: SINGAPORE, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

As part of Thales International Development strategy, the Key Account Managers (KAM) are instrumental in the growth of the Group’s key accounts through increasing business and the footprint of Thales in Singapore.

The KAM (Aerospace) will represent Thales Group as the primary point of contact for key customer accounts in the aerospace and civil aviation sector. The role will focus on building strong, trust-based customer relationships by deeply understanding the customer’s business priorities, challenges, and vision. Lead strategic engagement plans with Singapore aviation stakeholders e.g., aviation regulator, airport operator and service providers, to drive long-term growth and maximize value creation, and internal cross-functional collaboration.

Responsibilities:

Represent Thales Group as the main point of contact for the key customer account

• Develop strong customer intimacy with all levels of the customer organization, thereby understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business
• Monitor competitive landscape and customer satisfaction to anticipate market needs and challenges.
• Define and execute the Key Account Plan to push strategic initiatives, through the leading of cross-functional internal stakeholders from various Business Lines, to achieve the target account growth
• Build and maintain a robust opportunity pipeline, regularly reviewing and qualifying opportunities aligned with company strategy.

Be the Voice-of-Customer to engage internal Business Line stakeholders

• Act as the customer’s voice internally by sharing insights on customer strategy, organizational structure, needs, and budget priorities.
• Orchestrate, align and lead the account team on strategic and tactical actions to achieve the strategic initiatives of the account plan.
• Support and/or Lead the Capture of Opportunities, in strong collaboration with the respective Business Line Sales representatives.
• Inform the account team and account steering committee of customer satisfaction issues and support the development of customer satisfaction measuring in the account
• Promote cross Business Lines synergies that will maximize the value proposition of the Group’s offer

Decisions Owned /Key Deliverables

• Engage all actions required to execute the Account plan
• Define Customer Engagement plan (“who meets who and when”)
• Deliver an aligned and reviewed Account Plan (at least twice a year)
• Perform the Opportunity Qualification process in accordance with the Group’ Bid governance

Requirements:

• 10 years of proven experience in Key Account Management specifically within civil aviation and aerospace sectors.
• Deep understanding of the Singapore aerospace ecosystem and civil aviation market dynamics.
• Has experience engaging with key stakeholders in civil aviation authorities, airport operators, and aerospace OEMs in Singapore.
• Proven capability of driving results across virtual teams and able to represent Thales Group as a whole
• Strategic mindset with a true sense of initiative, curiosity and autonomy
• Acts naturally as a team builder and is a good communicator
• Ability to convince, persuade and negotiate, both internally & externally

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.