Customer Support Representative

Exciting opportunity to join our growing business here at Prestwick.

Woodward integrates leading-edge technologies into fuel, combustion, fluid, actuation, and electronic control systems for the aerospace and industrial markets. At Prestwick, we repair and overhaul aircraft engine fuel controls for customers across Europe, the Middle East, and Asia. We’re planning to expand and refurbish our existing facility, securing our long-term future in Scotland and creating room to grow alongside our customers. To make this possible, we need more people to join our team.

We are looking for an additional Customer Support Representative to join our busy Commercial Operations team at Woodward, Prestwick. Reporting to the Customer Support Manager, you will be supporting the processes of providing products and services per Woodward policies and procedures, to meet quality standards and expectations. Coordination with customers and within the organisation to provide an excellent standard of customer support.

What's in it for you...

At Woodward, our “employees” are called and treated as “members”, and we’ve created a culture that appreciates and values the contributions of every member. It’s an inclusive, positive, collaborative, and socially responsible environment where members work together for outstanding outcomes. Woodward supports our members’ well-being and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

What we are looking for...

Knowledge/Skills/Abilities

• Solid knowledge of computer systems and software applications.

• High level of professional communication and interpersonal skills

• Able to work effectively in a team environment, multitasking, detail-oriented and able to prioritise workload efficiently.

• Solid understanding of the sales process.

• May be required to understand and apply international commercial transaction specifics.

• Sound judgment and decision-making skills regarding routine, day-to-day functions.

• Thorough understanding of the organisation and internal resources.

Qualifications/Experience
• At least 2 years of work experience in a customer-interface role and general business process understanding.
• HND/HNC in Business Administration or other relevant subject is preferable.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.

We offer a competitive salary determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Estimated Annual Base Pay: Salary range between £28,000- £32,000
• Woodward Operations Incentive bonus scheme: target of 7.5% paid quarterly discretionary.
• Vacation: We offer new members 29 days holiday plus 4 public holidays.
• Personal Pension Scheme: All members will be automatically enrolled after month 1 with employer contribution of 9%.
• Income Protection and Life Assurance: All members after month 1 are enrolled on these schemes, income protection at 60% of salary in cases of long-term absence and 4 times your basic salary for life assurance.
• Salary Sacrifice: Offers on the latest technology and bike to work scheme.
• Occupational Health / Wellbeing:

• Our commitment to enhancing employee wellbeing means we offer private medical insurance (no medical underwriting) and dental cover after six months. You can also add your spouse and family after two years for a reduced contribution.
• Our employee assistance program (EAP) and annual health assessments include certain blood tests and optional flu vaccines help keep you physically and mentally healthy, and safe whilst at work.

• Learning & Development: We help assess your development needs in line with the role you perform as well as allowing you to further develop your knowledge. This includes access to online course free of charge via LinkedIn as well as our own internally developed Woodward University and the ability to apply for external personal development courses.
• Employee Discount Scheme: Our portal give you access to everyday discounts with many high street and online retailers, restaurants, and days out, to help make the most of time spent with family and friends.
• Highfive Recognition Scheme: It is important to us that our people always feel they receive the recognition they deserve. The Highfive app enables colleagues to personally thank each other as well as mark special occasions.
• Maternity Leave: We can offer flexible working arrangements and advantageous Maternity Policy.
• Family Responsibilities Scheme: Paternity, parental, adoption, bereavement, and dependent Leave. We care to ensure that we consider every aspect of your needs.