Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support — they lead, shaping the company’s path and preparing clients and employees for the moments that matter. Be part of a team where your work makes a difference, with opportunities to grow, collaborate, and thrive.
Customer Service & Support Specialist I
About CAE
At CAE, our mission is to make the world a safer place. For nearly 80 years, we have been leaders in simulation, training, and mission readiness, supporting civil aviation, defense, and critical operations worldwide. Through cutting-edge technology and a culture that drives innovation, we empower our customers to operate smarter, faster, and more sustainably.
We equip people in critical roles with the knowledge and solutions needed to create a safer world. Above all, we train pilots, cabin crews, airlines, and defense and security forces to perform at their best every day—and when it matters most.
We have a global presence with approximately 13,000 employees and 250 training centers across more than 40 countries.
Job Summary
The Customer Service & Support Specialist I is responsible for delivering exceptional customer service and administrative support to ensure the efficient operation of the training center. This role serves as a primary point of contact for clients, instructors, and visitors, coordinating logistics, managing customer experience initiatives, supporting operational contingencies, and ensuring facilities and resources are maintained to the highest standards. The position requires strong organizational, communication, and problem-solving skills in a dynamic, customer-focused environment.
Key Responsibilities
Customer Experience & Client Support
Welcome clients, visitors, and stakeholders, providing professional and positive customer experience.
Handle incoming calls, emails, and inquiries, ensuring timely resolution and escalation when appropriate.
Operational Support
Support simulator operational contingency management, including reporting failures, schedule disruptions, cancellations, and coordinating communication with relevant stakeholders.
Customer Feedback & Continuous Improvement
Administrative & Logistics Coordination
Coordinate travel arrangements for staff and instructors, including flights, hotel accommodations, ground transportation, and travel itineraries.
Assist with administrative activities such as document preparation, scanning, photocopying, filing, and correspondence management.
Meeting & Event Coordination
Additional Responsibilities
Provide general administrative and operational support to ensure smooth training center operations.
Assist the Planning team with data entry into the Gemini system, coordination tasks, or other activities deemed necessary.
Qualifications
Education
Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or a related field preferred.
Experience
Previous experience in customer service, administrative support, office coordination, or a related role.
Language Requirements
Competencies
Physical Requirements:
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Regular
Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.
Data Privacy
Privacy Statement | CAE
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
